Frequently Asked Questions
Everything you need to know about our Gear for Good, shipping, and sustainable mission.
What is the 'Gear for Good' promise?
Our Gear for Good promise is a commitment to making durable products as ethically and sustainably as possible, while using our revenue to support communities in need and alleviate poverty.
How long does shipping take within the United States?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your outdoor gear sooner.
What is your return and exchange policy?
We offer a 30-day return window for all unused items in their original packaging. Exchanges are free, while returns for a refund may be subject to a small processing fee.
Are your products covered by a warranty?
Yes, we stand behind our products with a lifetime warranty against manufacturing defects. If your gear fails due to a defect, we will repair, replace, or provide store credit.
How do I care for and clean my Cotopaxi backpack?
We recommend spot cleaning with a damp cloth and mild soap. To preserve the integrity of the recycled fabrics and coatings, avoid machine washing or tumble drying.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment payments via Shop Pay.